Customer Journey Map.

The customer sends us drawings, 3D models or specifications etc for a quotation. This information is fully evaluated by Donlouco considering all aspects of the supply chain including the manufacturing of the part. This includes technical details like drawing details, dimension & tolerances, materials & finish. Once all of the above requirements are satisfied in full, we proceed to the next stage.

Donlouco’s manufacturing and engineering team analyse drawings and all relevant details. Our manufacturing and engineering team translate notes and specific details on drawings but also cross-refer standards and materials to what is available locally. Paying special attention to ensuring that customer expectations are met or exceeded at all times. All of these details are fully defined in quotations to customers.

Donlouco submits a quotation to the customer within one week. The quotation includes commercial details of our proposal with full technical specifications of alternatives or manufacturing proposals for the part.

Liaison with customers to answer any questions they may have about our proposal. The customer can ask us any questions they may have regarding details including any technical questions they may have around materials, quality and planned manufacturing processes. Donlouco will always ensure that customers are completely satisfied with the details and the service they receive.

Once the customer is happy with all of the above and sends a purchase order the PO is loaded onto our internal EMS (Enterprise Management System). Our EMS is used to manage all aspects of the supply chain for our customers. The EMS includes primary customer and part data, technical data of parts, drawings, models etc which will include quality control data, schedules and deliveries to customers as orders are fulfilled. These records are available at all times for all parts and by individual shipments.

This step includes all of the NPI (New product introduction) stages including sample part approval by the customer. Where tools and fixtures are required to make parts, which is normally the case, Donlouco manages all of these activities directly with tooling companies, subcontractors and in some cases with raw material suppliers with no drain on resources from the customer. The tooling process is complete once sample parts and pre-production batches are complete and approved by the customer all managed by Donlouco with no additional cost to the customer.

Donlouco manages all aspects of the production process including subcontractors, onsite manufacturing, finishing, testing and quality control checks etc. No parts are shipped without detailed inspection and recording of results all of which are available to the customer with every shipment of parts.

All parts are packed in appropriate boxes and crates so that shipments can be loaded into containers for transport to Europe. Donlouco consolidates all of its own containers onsite and has endless options for part mixes and multiple customer parts can be loaded in single containers, increasing versatility and flexibility for scheduling deliveries to customers.

All of the shipping at both ends door to door is fully managed by Donlouco. Just as we manage the consolidation into containers, we also manage the distribution here in Europe for delivery to the customer site.

Subsequent orders for repeat parts are easy with Donlouco. We take the time to clearly understand the nuances of individual parts and customer requirements. All of this information is stored and managed by our EMS system which ensures that customers have the consistency of supply particularly when it comes to quality. Customers can rely on Donlouco for reliable forecasting and supply chain security over the long term.